Monday 21 December 2009

How best to regain a damaged reputation




I have been pondering the concept of reputation and how public relations professionals can best deal with situations where the image of their client has taken an almighty hammering.
Every day, it seems, the media is alive with the latest scandal involving a high profile personality. This was particularly the case in the world of sport in 2009.
We witnessed the remarkable fall from grace of golf legend Tiger Woods, whose acknowledged status as one of the greatest ever sportsmen has been soiled by his alleged infidelity with a succession of women.
His marriage is reportedly on the rocks and fellow golfers, as well as newspaper columnists, bloggers and comedians, have rushed to condemn and lampoon his behaviour.
We have heard very little from Woods himself, save for the occasional brief rambling comment on his official website. He is taking a break from the sport but has not fully explained the reasons why.
His silence led to widespread speculation through social media forums like Twitter where his reputation was attacked and ridiculed across cyberspace.
This has all blown up at the same time that another sporting hero – former tennis champion Andre Agassi – told the world he had taken the highly addictive drug crystal meth during his playing days. He writes graphically about the issue in his autobiography and explains why he did it.
Yet another sports icon, Great Britain sprinter Dwayne Chambers, has spent all year trying to repair the considerable damage done to his reputation after he was banned for taking performance-enhancing stimulants.
I got the chance to interview Chambers for a local newspaper last year as he visited a school to warn its students about the perils of taking drugs in sport.
It was part of a tour of the country where the athlete was seeking to garner public sympathy as he explained why he had resorted to cheating and how sorry he was.
The sprinter told me how warmly he had been received around the country and he was eventually welcomed back into the British team after qualifying for championships as a clean athlete.
Telling the truth and opening up to the public has certainly benefited Chambers, as it has clearly done for Agassi. The ex-tennis player’s book is selling impressively and he has enjoyed adulation wherever he has gone to promote it in book shops and on television and radio chat shows.
This is surely a lesson for Tiger Woods and his PR team. In an age when issues can be publically debated across the globe seconds after they are publicised it is not a smart move to lay low and hope the problem goes away. Telling the truth and showing genuine remorse is essential.
If you open up to the public they will take you to their hearts again. Exuding a sense of vulnerability is not a bad thing for a high profile individual because it shows they are human, like the rest of us.

2 comments:

  1. I believe that honesty is definitely the best policy. Tiger Wood has allowed himself to become an open target by not speaking out fully and as a result vicious rumours still continue to circulate about his sex life, which may be true or may not. But if he is not going to come out and confront these rumours, he's going to continually get hammered by the media.

    The Tiger Woods controversy, mirrors John Terry's current situation and you would think that Terry would learn from Woods mistakes of laying low and keeping hush. However, he too is playing the silent card and if he does not speak out soon, supporters will carry on giving him abuse on the terraces and the media will continue to hound him, because if I'm being honest I don't see the situation dying down anytime soon.

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  2. I agree with your view point. To be honest and telling the truth are the best way to regain seld reputation. However the most important thing is you never ever do the same mistake. Otherwise the public will stereotype you into bad in their mind.

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